Privacy Policy

Privacy Statement

Your privacy is important to us. This privacy statement explains how Coastal Finance Solutions Pty Ltd (ABN 15 544 947 329) (“us” “we” “our”) handles personal information. “Personal information” means information that is identifiable to you as an individual and does not include business information.

The type of information we collect

We ask customers to provide information such as:  
  • Name
  • Email address; and
  • Telephone number
We will also ask for information about the type of finance you are seeking, including about the asset you are purchasing and how much money you would like to lend. We will also ask you to disclose whether you have had any credit defaults listed against you. None of the information that we collect is mandatory, however if you choose not to provide the information requested it is likely to impact on our ability to provide services to you. If you have any concerns about submitting information through our website, we recommend that you telephone our office.  

How we collect personal information

We only collect information directly from people who engage with our Site, or over the telephone or in person. If you proceed to use our services we will ask you for additional information to assist you with your finance application, our default mode of exchanging information is through e-mail. You accept that there is a risk with exchanging information electronically. In which case, you may elect to send any documentation to us by post or in person. We do not collect information from third parties, unless we have your consent to do so or are discussing a joint-borrowing arrangement.

How we use your information

We use your information first and foremost to provide our services to you. We will contact you to discuss your query and assist you through the financing process.  

We may use aggregated information about visitors to our website for analytical purposes to assist us with our business and marketing. The information will not be used in a way that is personally identifiable.

Disclosing your information

All of the information you provide us is given on the understanding that you provide your consent to pass that information on to a lender/lenders. We will not disclose any information to third parties without your consent. We also do not sell information to third parties. Our website server is hosted on Amazon Web Services, a global cloud network, however we have implemented security measures to encrypt the information you submit through our website.

We may also disclose aggregated information about the way people engage with our Site to our business advisors and affiliates to provide a better service. We will not otherwise disclose your information without your consent unless we are required by law to do so, which includes responding to requests by law enforcement or regulatory authorities.

Cookies

As is common practice with most websites we use cookies on our website, which do not cause you any damage, they assist us to provide a better service to you.

Third party sites

At times we may link to other websites. Once you leave our website any linked websites are not within our responsibility or control and you should review the privacy policy of that site.

Security

Any information that we retain is kept securely to avoid unauthorised use or disclosure. We will keep information only as required to provide our services to you, or as required by law. Our website is protected by an SSL Certificate to ensure that any data you submit is encrypted. We take reasonable security measures to protect your information however to the extent permitted by law we are not liable for unauthorised access (including third party interference) to this information.

Accessing your information

It is important that the information that we keep is accurate and up to date so please keep your account information up to date. You are entitled to access your personal information that we hold and we will accommodate your request in so far as we are able to while still complying with our legal obligations. You can do this by sending an email to info@tfsgroup.com.au.

Privacy concerns

For further information, or to make a complaint about our treatment of your personal information please email info@tfsgroup.com.au and we will endeavour to respond to you within 30 days.

Changes to this statement

We may make changes to this Privacy Statement from time to time, so we encourage you to revisit this page to ensure that you are up to date.

This Statement was last updated in October 2017
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